Frequently Asked Questions
Everything you need to know about upgrading your culinary workspace.
What is the standard shipping timeframe for large appliances?
Most in-stock professional appliances are processed within 2-3 business days. Depending on your location, freight delivery typically takes between 5 to 10 business days.
Do you offer installation services for high-end kitchen equipment?
Yes, Phoenix Food Equipment partners with certified technicians nationwide to offer professional installation services for ranges, ventilation hoods, and industrial refrigeration.
What is your return policy for food preparation tools?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, certain smallwares cannot be returned once opened.
Are your products covered by a manufacturer warranty?
Absolutely. All equipment sold through our store comes with a full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
Do you provide bulk discounts for commercial renovations?
We do offer competitive volume pricing for contractors and hospitality businesses. Please contact our sales team directly for a custom quote on large-scale projects.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you manage the cost of premium kitchen upgrades.